Frequently Asked Questions (FAQ)
Peiunyucasd FAQ & Customer Support
Welcome to the Peiunyucasd FAQ section! Below you’ll find guidance for common questions. If you cannot locate the information you need, please reach out directly to our support team at support@peiunyucasd.com and provide your Order Number along with the email address used during checkout.
Ordering & Payments
Q: How can I apply a discount code?
To redeem a discount code when checking out via credit/debit card or PayPal, please follow these steps:
- Choose the items you want and click Add to Cart.
- Click PAY WITH DEBIT/CREDIT CARD to proceed to checkout (PayPal and card options supported).
- On mobile, tap Show order summary, then enter your discount code.
- On desktop, input the code in the designated field on the checkout page.
- Complete your purchase with PayPal or your credit/debit card after applying the discount.
Q: Which payment methods are accepted?
We support a variety of secure payment options, including:
- PayPal
- Visa, MasterCard, American Express (AE), Diner’s Club
- Most major debit and credit cards
- Apple Pay & Google Pay
Q: What are the shipping costs?
A standard flat rate of USD $5.99 applies for worldwide shipping. Final shipping charges will always be displayed during checkout.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we provide worldwide shipping. Orders are dispatched from the nearest available fulfillment center whenever possible to optimize delivery times.
Q: How long does delivery take?
Typical delivery ranges from 10–20 business days after processing.
Q: How can I track my order?
Once shipped, you’ll receive a confirmation email containing a tracking number. Track your shipment via 17track.net.
Q: Why hasn’t my tracking information updated?
Tracking may take 24–48 hours to become active. Delays in updates can occur as packages move between carrier facilities.
Q: Why did I receive only part of my order?
Orders containing multiple items may be shipped in separate packages from different warehouses to ensure faster delivery. Each shipment will have its own tracking number.
Order Changes & Cancellations
Q: Can I update my shipping details?
Contact us immediately at support@peiunyucasd.com with the subject line "Urgent: Address Change" and include:
- Your Order Number
- Order Email
- Updated shipping information
Changes can only be guaranteed if requested before the order is processed.
Q: Can I modify items in my order?
Yes, for changes like size, color, or quantity, email support@peiunyucasd.com with "Urgent: Order Change" in the subject. Include:
- Order Number
- Order Email
- Specific changes requested
All modifications must be submitted before fulfillment begins.
Q: Can I cancel my order?
Orders not yet shipped may be canceled, though a small processing fee may apply. Once dispatched, cancellations are no longer possible.
Post-Delivery Support
Q: My item arrived damaged. What should I do?
Please email support@peiunyucasd.com with:
- Order Number and Order Email
- Photos or video showing the damage
- Clear photo of the shipping label
Our team will provide the fastest resolution possible.
Q: What if the item is defective or has quality issues?
Submit a support request with:
- Order Number and Order Email
- Description of the problem
- Photos or videos highlighting the defect
Q: I received the wrong item or something is missing.
Email us with:
- Order Number and Order Email
- Photos or videos of the wrong item
- Details of any missing items
We’ll resolve the issue promptly.
Account & Communication
Q: I didn’t get an order confirmation email.
Check your spam/junk folder. If still missing, contact support@peiunyucasd.com with your order email to have the confirmation resent.
Q: I haven’t received my tracking number yet.
Tracking numbers are usually sent within 1–2 business days after processing. If delayed, check your spam folder or reach out to us.
Contact Information
📧 Email: support@peiunyucasd.com
📞 Phone: +1 (930) 207-5227
🏢 Business Address: Supersonic Gate & Door Automation Co., Limited, FLAT/RM 1205, 12/F, TAI SANG BANK BUILDING, 130-132 DES VOEUX ROAD CENTRAL, Hong Kong